I appreciated the hospital’s efforts to create a patient-centered environment. The staff listened to my concerns and worked with me to create a personalized care plan that addressed my specific needs. It was the time when my grandmother was admitted in the PIMS hospital as she was going through with a cardio surgery. My grandmother was very weak after the surgery but the team of nurses were quite qualified there and made every single day of my grandmother there as she was at her own home. Nurses were so strict to let my grandmother eat any unhealthy food which she liked to eat at that time to provide her with every healthy and hygienic facility. These restrictions were quite good as because of this she was able to make a speedy recovery.